Privacy policy

Privacy Policy

Last updated: November 10, 2025

DremTeam (“we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). DremTeam is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our website or otherwise communicate with us. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy controls in relation to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read, understood, and agree to the terms described below.

1. Personal Information We Collect or Process

When we refer to “personal information,” we mean data that identifies, relates to, or could reasonably be linked to you. This does not include anonymous or de-identified information that cannot reasonably identify you.

Depending on how you interact with our Services and as permitted by applicable law, we may collect or process the following categories of personal information:

  • Contact details: your name, address, billing address, shipping address, phone number, and email address.

  • Financial information: credit or debit card details, transaction information, and payment confirmations.

  • Account information: username, password, preferences, and settings.

  • Transaction information: items viewed, added to cart, purchased, returned, exchanged, or cancelled.

  • Communications: the content of emails or messages you send to our customer support team.

  • Device information: IP address, browser type, device identifiers, network data, and cookies.

  • Usage information: how you interact with our site, including navigation patterns, browsing activity, and preferences.

2. Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you — when you create an account, make a purchase, contact us, or otherwise provide information.

  • Automatically — when you use our website or apps, through cookies, analytics, or tracking technologies.

  • From our service providers — who help us operate our business (for example, payment processors, shipping carriers, and analytics providers).

  • From third parties and business partners — such as Shopify, marketing affiliates, or social media platforms.

3. How We Use Your Personal Information

Depending on how you use our Services, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

To process orders, manage your account, fulfill shipments, handle returns and exchanges, remember preferences, and personalize your experience. This includes creating tailored recommendations and maintaining your shopping history.

Marketing and Advertising

To send marketing emails, text messages, or promotions; display personalized ads based on your browsing and purchase history; and share limited information with partners who help us advertise to you.

Security and Fraud Prevention

To verify your identity, protect against unauthorized access, detect and prevent fraud, secure transactions, and maintain the safety of our website and Services.

Communicating with You

To respond to your inquiries, provide customer support, and manage your ongoing relationship with us.

Legal Obligations

To comply with legal and regulatory requirements, respond to lawful requests from authorities, resolve disputes, and enforce our policies or contracts.

4. How We Disclose Personal Information

We may disclose your personal information under the following circumstances:

  • With Shopify — to enable the functioning of our website and store platform. Shopify processes your personal information to help us operate, provide analytics, and power our ecommerce functionality.

  • With service providers and vendors — including payment processors, IT providers, analytics platforms, fulfillment centers, and shipping partners.

  • With marketing and advertising partners — for campaigns, retargeting, and performance measurement (in line with applicable opt-out rights).

  • With affiliates or business partners — within our corporate structure for operational purposes.

  • With third parties when you direct or consent — such as social media integrations or where you authorize information sharing.

  • For legal and business reasons — including mergers, acquisitions, asset sales, bankruptcy, or to comply with legal obligations.

5. Relationship with Shopify

Our store is hosted by Shopify Inc., which provides the ecommerce platform enabling us to sell products and services to you.

Shopify collects and processes information about your use of our store to provide and improve its platform. Shopify may also process your data for its own legitimate purposes, as described in its privacy policy.

To learn more about how Shopify uses your information and any rights you may have under applicable laws, please visit the Shopify Privacy Policy or exercise your data rights through the Shopify Privacy Portal.

6. Third-Party Websites and Links

Our Services may include links to third-party websites or services not controlled by us. We are not responsible for the privacy or security of such websites. Please review the privacy policies of any third-party site you visit.

7. Children’s Data

Our Services are not intended for use by children under the age of majority in their jurisdiction, and we do not knowingly collect or sell personal information from anyone under 16. If you believe a child has provided information to us, please contact us and we will take steps to delete it promptly.

8. Security and Retention of Information

We take reasonable administrative, technical, and physical measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.

We retain personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights and Choices

Depending on where you reside, you may have certain rights over your personal information, including:

  • Right to Access / Know – Request details about the data we hold about you.

  • Right to Delete – Ask us to delete your personal information, subject to legal retention requirements.

  • Right to Correct – Request correction of inaccurate or incomplete information.

  • Right of Portability – Request a copy of your data in a portable format.

  • Right to Object or Restrict Processing – Object to certain uses or request we limit how we process your information.

  • Right to Withdraw Consent – Where processing is based on consent, withdraw that consent at any time.

You may also manage your email preferences by clicking “unsubscribe” in our emails or contacting us directly.

If you are a resident of the UK or European Economic Area (EEA), you may also have the right to lodge a complaint with your local data protection authority. A list of EEA supervisory authorities can be found here.

To exercise any of these rights, please contact us using the details below. You may also exercise data rights related to Shopify’s processing of your information via https://privacy.shopify.com/en.

10. International Data Transfers

We may transfer, store, or process your information outside the country where you live. When doing so, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or other legally approved safeguards, to ensure your information remains protected.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect new practices, technologies, or legal requirements. Updates will be posted here with an updated “Last updated” date. Material changes will be communicated to you as required by law.

12. Contact

If you have questions about this Privacy Policy or would like to exercise your rights, please contact us:

Email: info@dremteam.com
Registered Office Address:
4th Floor, Silverstream House, 45 Fitzroy Street, London, England, W1T 6EB

Returns Address:
Unit 1, Craigstown Road Industrial Estate, DremTeam, BT41 2PT, UK

For the purpose of applicable data protection laws, DremTeam is the data controller of your personal information.