Terms of service

Terms of Service

Last updated: November 10, 2025

Welcome to DremTeam! The terms “we,” “us,” and “our” refer to DremTeam. DremTeam operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you, the customer, with a curated shopping experience. DremTeam is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (the “Terms”), together with any policies referenced herein, describe your rights and responsibilities when using the Services.

Please read these Terms carefully, as they include important information about your legal rights, obligations, and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please discontinue use of the Services immediately.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence and that you have given consent for any minor dependents to use the Services under your supervision.
To use the Services, you may be required to provide personal information such as your name, email, billing details, and shipping address. You agree that all information you provide is accurate, complete, and current, and that you have the right to provide it.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You may not sell, transfer, or share your account with another person.

SECTION 2 – OUR PRODUCTS

We make every effort to display our products accurately on the website. However, actual colors, textures, or details may differ based on your device settings.
We do not guarantee that any product descriptions, colors, or other content on the Services are accurate, complete, or error-free.
We reserve the right to discontinue products, change pricing, or limit sales quantities at any time without notice.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase a product. DremTeam reserves the right to accept or reject any order for any reason. Orders are not accepted until confirmed by us, and payment must be received and processed before shipment.
Once an order has been accepted, it may not be possible to cancel or modify it.

Returns and refunds are governed by our Refund Policy.
You agree that all purchases are for personal or household use only and not for resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, and promotions are subject to change at any time. The price applicable to your order is the price in effect at checkout. All prices are listed in GBP (£) unless otherwise stated and do not include applicable taxes, shipping, or duties.

You agree to provide accurate, complete, and current billing and payment information. By submitting your payment details, you confirm that you are authorized to use the payment method and that charges incurred by you will be honored by your payment provider.

SECTION 5 – SHIPPING AND DELIVERY

All UK orders are shipped via Royal Mail Tracked Services. Standard delivery typically takes 2–4 business days, and express delivery 1–2 business days after dispatch.
Shipping times are estimates only and are not guaranteed. DremTeam is not liable for delays caused by carriers, customs, or circumstances beyond our control. Once an order leaves our warehouse, title and risk of loss pass to you.

For more details, please refer to our Shipping Policy, which also includes our 30-Day Money-Back Guarantee.

SECTION 6 – INTELLECTUAL PROPERTY

All content within the Services—including text, images, graphics, designs, trademarks, logos, and layout—is the property of DremTeam or its licensors and is protected by intellectual property laws.
You may use the Services and their content only for personal, non-commercial use. Reproduction, distribution, modification, or public display without prior written permission is strictly prohibited.

All trademarks, service marks, and trade names (including “DremTeam”) are owned by DremTeam. Other marks appearing on the Services belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

You may be given access to third-party tools through the Services. These are provided “as is” and “as available,” without warranties or endorsements. Your use of any optional third-party tools is entirely at your own risk, and DremTeam shall have no liability arising from or relating to your use of such tools.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to third-party websites or resources. DremTeam is not responsible for the content, policies, or practices of such third parties. Accessing those links is at your own risk.
We are not liable for any harm or damages resulting from your interaction with any third-party websites or products. Please review their respective terms and privacy policies.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our store is hosted and powered by Shopify Inc., which provides ecommerce technology and infrastructure. While Shopify enables us to provide the Services, all transactions and sales are made directly between you and DremTeam.
Shopify is not responsible for any product, transaction, or service provided by DremTeam, and you release Shopify from all claims arising from your use of the Services or any purchases made from DremTeam.

SECTION 10 – PRIVACY POLICY

All personal information collected through the Services is governed by our Privacy Policy and, where applicable, by Shopify’s Privacy Policy.
By using our Services, you acknowledge that you have read and agree to these privacy policies and understand how your information is processed.

SECTION 11 – FEEDBACK

By submitting any ideas, suggestions, reviews, or materials (“Feedback”), you grant DremTeam a perpetual, royalty-free license to use and reproduce such content for any purpose, including improving our Services.
You represent that you have all rights to the Feedback and that it does not violate any third-party rights or laws.

We reserve the right to remove any Feedback that violates these Terms or applicable law.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

From time to time, information on the website may contain errors or inaccuracies relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct these errors and cancel orders affected by them without prior notice.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes. You may not:

  • Violate any applicable law or regulation.

  • Infringe upon our intellectual property or that of others.

  • Harass, abuse, defame, or harm any person.

  • Upload or transmit viruses or malicious code.

  • Interfere with or disrupt the security or operation of the Services.
    Violation of these Terms may result in suspension or termination of your account.

SECTION 14 – TERMINATION

We may suspend or terminate your access to the Services at any time, for any reason, without prior notice. You remain responsible for any outstanding payments up to the date of termination.
Sections intended to survive termination, including intellectual property, limitations of liability, and indemnification, shall continue in effect.

SECTION 15 – DISCLAIMER OF WARRANTIES

Except as expressly provided by DremTeam, all products and Services are provided “as is” and “as available.”
We make no warranties or representations, express or implied, regarding the reliability, accuracy, or completeness of any content or product. To the maximum extent permitted by law, DremTeam disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, DremTeam and its affiliates, partners, and service providers will not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of your use of the Services or any products purchased through them.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless DremTeam, Shopify, and their affiliates, employees, and agents from any claim or demand arising out of your breach of these Terms or violation of any law or rights of a third party.
We may assume the defense of any such matter at our own cost, and you agree to cooperate fully with us in such defense.

SECTION 18 – SEVERABILITY

If any provision of these Terms is deemed unlawful or unenforceable, that provision shall be enforced to the fullest extent permitted, and the remaining provisions shall remain in full effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

The failure of DremTeam to enforce any right under these Terms shall not constitute a waiver. These Terms and all referenced policies constitute the entire agreement between you and DremTeam.

SECTION 20 – ASSIGNMENT

You may not assign, delegate, or transfer your rights or obligations under these Terms without our prior written consent. DremTeam may assign or transfer its rights under these Terms at any time without notice.

SECTION 21 – GOVERNING LAW

These Terms of Service and any related agreements are governed by and construed under the laws of England and Wales. You and DremTeam agree to submit to the exclusive jurisdiction of the courts located in London, United Kingdom.

SECTION 22 – HEADINGS

Headings are provided for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

You can review the most current version of these Terms at any time on this page. We reserve the right to update or modify these Terms at any time. Any material changes will be communicated as required by law, and continued use of the Services after updates constitutes your acceptance of the revised Terms.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms should be directed to our customer support team.

Trading Name: DremTeam
Email: info@dremteam.com
Registered Office Address:
4th Floor, Silverstream House, 45 Fitzroy Street, London, England, W1T 6EB

Returns Address:
Unit 1, Craigstown Road Industrial Estate, DremTeam, BT41 2PT, UK

Company Registration Number: 16705868