Shipping policy

Shipping Policy

Last updated: November 10, 2025

Thank you for shopping with DremTeam. This Shipping Policy explains how we handle the processing, delivery, and returns of all orders placed through our website.

By completing a purchase, you agree to the terms described below.

1. Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after payment has been confirmed. You will receive a confirmation email once your order has been placed and another notification when your order has shipped.

During periods of high demand (such as sales or holidays), processing times may be slightly longer. We appreciate your patience and will always do our best to keep you informed.

2. Shipping Within the United Kingdom

We currently ship all UK orders via Royal Mail Tracked Services to ensure reliable and timely delivery.

Delivery Estimates:

  • Standard Tracked (Royal Mail 48): 2–4 business days after dispatch

  • Express Tracked (Royal Mail 24): 1–2 business days after dispatch

Shipping Costs:

  • Orders over £50 qualify for free standard shipping.

  • Orders under £50 will be charged a flat rate at checkout based on your chosen service.

All orders include a tracking number which will be sent to your email once your package leaves our warehouse.

3. International Shipping

We currently ship to select international destinations. Delivery times vary depending on location, customs processes, and local postal services.

Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

Please allow 7–14 business days for international delivery once your order has been dispatched.

4. Order Issues or Delays

If your order has not arrived within the estimated timeframe, please contact our customer care team at info@dremteam.com with your order number. We’ll track it down and provide an update as soon as possible.

If your order is lost, damaged, or delayed beyond 21 business days for UK shipments, we will investigate with Royal Mail and work toward a replacement or refund.

5. Returns and 30-Day Money-Back Guarantee

We stand by the quality of our products. If you’re not fully satisfied with your purchase, you can return it within 30 days of delivery for a full refund—no questions asked.

To start a return, please email info@dremteam.com with your order number and reason for return (optional). Our team will provide return instructions and a shipping label if applicable.

Once your return is received and inspected, refunds will be processed back to your original payment method within 5–10 business days.

Returns Address:
DremTeam
Unit 1, Craigstown Road Industrial Estate
BT41 2PT, UK

Please note:

  • Products must be returned in original packaging (used or partially used products are accepted if within the 30-day window).

  • Original shipping fees are non-refundable unless your order arrived damaged or incorrect.

6. Delivery Address Changes

If you need to change your shipping address after placing an order, please contact us at info@dremteam.com within 12 hours of purchase. We will do our best to update the address before the order is shipped.

7. Pre-Orders and Back-Orders

If an item is on pre-order or temporarily out of stock, estimated dispatch dates will be clearly stated on the product page. You’ll receive a shipping confirmation email once the item is available and has been dispatched.

8. Contact

For any questions about your order, shipping, or returns, please reach out to:

Email: info@dremteam.com
Registered Office Address:
4th Floor, Silverstream House, 45 Fitzroy Street, London, England, W1T 6EB

Returns Address:
Unit 1, Craigstown Road Industrial Estate, DremTeam, BT41 2PT, UK